Shipping & Returns

Personal order handling

We personally prepare and ship each order. If we need to confirm any order or shipping details, we will contact you using the information you provide at checkout. Please check that your contact details are correct.

Shipping charges are shown at checkout for eligible online orders. Kinzig lamps and shipments to Alaska or Hawaii require a phone shipping quote before ordering.

Free shipping on orders $100 and over

Excludes Kinzig lamps and shipments to Alaska and Hawaii.

Delivery questions

Shipping options and delivery estimates vary by item and destination. If you need an item for a particular date, please call before ordering. Contact us for shipping details on Kinzig lamps or deliveries to Alaska and Hawaii.

Returns & exchanges

For help with a return or exchange, contact us with your order number and the item details. We will explain the available options and any applicable conditions for your order.

Damaged or incorrect items

If an order arrives damaged or incorrect, please contact us promptly. Keep the item and all packaging, and take photographs of the item, packaging and shipping label so we can help.

Questions or phone orders? 918-625-0400 · Contact Nielsens

Phone shipping quotes: Kinzig lamps and shipments to Alaska or Hawaii are handled by phone. Please call 918-625-0400 for a shipping quote and to place your order. These shipments are not available through online checkout.