Customer Help & FAQs

Can I order by phone?

Yes. Call 918-625-0400 for phone orders or help choosing a piece.

Do you offer gift wrapping?

Yes—gift wrapping is complimentary. Request it on the product page before adding your item to the cart, or call us for assistance. Gift messages are not available.

How can I shop with Nielsens?

Browse our collection online or call 918-625-0400 for personal assistance and phone orders. Our mailing address is PO Box 470246, Tulsa, OK 74147.

What is your shipping offer?

Free shipping on orders $100 and over, excluding Kinzig lamps and shipments to Alaska and Hawaii. See Shipping & Returns.

How are orders shipped?

We personally prepare and ship each order. If we need to confirm any details, we will contact you using the information provided at checkout. Shipping charges are shown at checkout for eligible online orders.

When will my order arrive?

Delivery estimates depend on the item and destination. Please call before ordering if you have a deadline, particularly for a Kinzig lamp.

How do I care for crystal?

Follow the care instructions supplied with your piece. Waterford recommends hand washing fine crystal to preserve its brilliance. Avoid treating all crystal as dishwasher-safe; ask us if you need item-specific advice.

Which bulb should I use in a Kinzig lamp?

Follow the bulb type and maximum rating marked on the lamp. Contact us for help with a specific model. Handblown glass may vary slightly in size, color and form.

What if something arrives damaged?

Keep the item and packaging, take photographs, and contact us promptly with your order number.

Phone shipping quotes: Kinzig lamps and shipments to Alaska or Hawaii are handled by phone. Please call 918-625-0400 for a shipping quote and to place your order. These shipments are not available through online checkout.